FAQ

How to contact you fastest and where are your other social media accounts?

Customer service office:
(All messages will be replied within 24 hours in working days)
Whatsapp: +8613599462933
Email: [email protected]

Learn about our news:
Latest updates IG: @lgroseru5

Complaint resolution office:
Email:[email protected]

Our working hours: Monday to Saturday 9 am to 6 pm.

What are the quality of your products?

LGRose are committed to provide the highest quality of retail in original material. We have own factory which is skilled in Yeezys, Jordans,Dunk. And also we cooperate with other skilled factories. To be the leader of sneaker supplier,we have understood the entire rep market and are committed to provide the best versions in lowest price for our fans.If you would like to try, it won't let you down.

I heard that your products very closely resembles a real pair of sneakers. Can I sell them asreal?

Under no circumstances should our products be misrepresented and resold as an authentic pair of sneakers! If you are reselling our sneakers, please explicitly label them as retail !

I’m interested in one item,how can I purchase them?

LGRose promote the concept of concierge-like style of service. That means that all you need to do is to simply message one of our friendly customer service clerks and they will be happy to help you to completing your purchaseor or your any other questions!

If you do not have any questions and want to place an order directly, please follow the steps below:
- Create an account on our webiste.
- Add the items and size u want to ur cart.
- Check out ur cart, choose ur shipping method and payment method to place the order.You will get your order number and an email.

We will proactively contact you within 24 hours in working days and teach you how to complete the payment.Or you could send your order number to our customer service clerks so that we could help u out and follow your order most efficient.

Can I get a discount if I make a larger order?

The more u purchase,there will be more discount for u. Pls send us the information below , we will make the best quotation for u :
- The pics of the products you want
- The exact order quantity for each product
- The size for each product

- Any special packing instructions, e.g. bulk packing without product boxes

How can I pay for an order?

LGRose accept a variety of payment methods for your convenience. We support payment via credit/debit cards as well as various forms of fund transfers. If you are from a country or region where we have a significant customer base, chances are we have a payment method that will suit you! Speak to our customer service for more information!

When will my order be processed?

If you complete your order payment before 5:00 pm Beijing time,ur orders are processed immediately in the same day. All orders of available items will be shipped out in 1-3 working days

What shipping methods do u use ?

LGRose always ship with DHL, EMS, FEDEX, ARAMEX, UPS……and other shipping methods to ensure delivery.

How long will it be to receive my orderafter shipping ?

Due to the sensitive nature of our products, regular couriers do not accept our sneakers for export directly. We have our own network of shipping routes to enable safe export of retail sneakers to your doorstep. Normally, It will take 7-16 days to u by best way.
Attention: Shipping time could be slow under uncontrollable factors such as bad weather, epidemic.… Pls be known and patience.

How can I track my package ?

After we ship ur items out, you will receive the tracking number which you can track at 17track.net by email within 1-2 working days.

If I meet the problem on customs, how do I deal with it ?

Each customer is responsible for any duties or taxes charged by customs.
-If necessary, Customers are obliged to provide materials to assist DHL/customs to inspect and release packages.
-If the package cannot be sent because the customer refuses to assist, you need to take full responsibility. -If a package is seized or lost during transportation, please contact us with valid proof.

What is your returns/exchange policy?

LGRoseaccept returns.But the International express risk and fees is high. In our return policy, the shipping cost and risk is your own responsibility. If we don't receive the shoe, we couldn't do anything for u.
We highly recommend that if your sneakers do not fit well, you can try to sell them on local marketplace.Our sneakers are all highly sought after models and in highest quality. You should have no problem asking for more than what you paid for!